ComplyAdvantage is a FinTech company that helps businesses to automate and optimise their compliance processes to combat financial crime.
ComplyAdvantage were interested in using graph database technology to connect otherwise siloed data to improve their screening services. Through detailed user research and feasibility studies for what was possible with graph database technology and available data, we developed a product strategy focused on highlighting previously hidden risks. A prototype for a new customer facing on-boarding product was also designed and tested with users.
EnsembleIQ wanted to design an engineering application to provide a quick understanding of field development, subsurface uncertainty and infill well insights using a probabilistic approach.
Ventures conducted user research via interviews, surveys and benchmarking exercises to understand stakeholders needs. Co-creation and ideation workshops were also held with the client to design innovative, yet feasible solutions. Ideas were tested before building with the in-house development team.
The application is now in use, significantly improving how teams work on this kind of engineering project.
OpenCorporates wanted its clients to be able to access changes in corporate registers rather than having to re-consume data for 180+ million companies.
Ventures spoke to financial services companies to understand priorities. Working with in-house developers, we created rules for how changes would be tracked or inferred for each data source, designed how the data would be presented in the UI and API and then managed sprints to deliver the end product.
The product is being utilised by OpenCorporate's financial services clients around the world.
OpenATB provides developers and problem solvers with low-code resources to design, build and innovate via their platform. OpenATB wanted to redesign their platform to improve ease of use and user experience.
Ventures analysed user journeys through the platform through qualitative and quantitative research. Usability and UX issues were corrected and the information architecture was re-factored the simplifying it significantly. Ventures developed rapid prototypes to test and refine design concepts.
Ventures increased uptake of the service significantly with a measurable reduction in drop off rates at specific pain points.
Doctor Care Anywhere (DCA) is a telehealth service, providing access to doctors 24 hours a day, 365 days of the year through their mobile and web applications. Patients would activate their accounts in a variety of ways via DCA partners, but the on-boarding of each user was confusing and cumbersome.
Taking a service design approach, we simplified the activation processes and improved the communication touchpoints with users.
By also adding a physical welcome pack for partners, we were able to increase uptake of the service.
The Open Contracting Partnership (OCP) is an independent not-for-profit working in over 30 countries to make public sector contracting accountable and to ensure that public money is spent openly, fairly and effectively.
The OCP wanted to develop new data tools to help users to easily access public procurement data. They also wanted to transform complex and heavily nested JSON data into simpler tabular formats where it could be analysed more easily. Taking a user-centered design approach, two tools were designed: a data search tool and a JSON to Excel conversion tool. Long term product roadmaps were also created for future iterations. Ventures is currently working with two different development agencies to build the tools.